Support Service Audit
Evaluate how you are currently answering customer support inquiries.   Review the process being used to submit bug and feature requests to your product team.  Make recommendations to help improve initial response and resolution times as well as reducing customer contact rates.

Support Team Creation & Building
Help identify support team needs for your current and future customer caseloads.  Assist with hiring and training of new support staff.

Voice of the Customer Program Development

Help develop a program that allows customers to provide regular feedback on both support and product.  Use this feedback to help prioritize product and support improvements.